Common Purchase Queries Answered

All our payments by payment cards are processed via PayPal which delivers one of the most secure payment platforms in the world. Your payment for any purchase is processed securely by PayPal.

We accept payments in the form of Visa, MasterCard, Discover, and PayPal only. We will not accept any other forms of payment other than those listed above. All sensitive information sent between your computer and PayPal systems is automatically encrypted, ensuring your information is kept private.

Shipping time: International delivery usually takes about 15–30 business days. US orders are shipped by e-packet, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 7 and 14 business days to arrive at their destination but can take longer from time to time.

Processing time: Due to high volume orders and the custom nature of the production process, processing time can take up to 10 days.

You can create an account when placing an order, and also directly on the ‘my account’ page. Click here to create an account

To change your shipping address please contact us as soon as possible and we will help you to make sure you will receive your order at the correct address. Contact us now

As soon as your order has shipped out, you will receive a confirmation email with your tracking number.

All our payments by payment cards are processed via PayPal which delivers one of the most secure payment platforms in the world. Your payment for any purchase is processed securely by PayPal.

All sensitive information sent between your computer and PayPal systems is automatically encrypted, ensuring your information is kept private.

Customs fees depend on the laws of your country. Our experience is that in the majority of cases you are not required to pay any customs fees. We mark all our orders as low-value gifts. Moreover, we send larger orders in separate packages to avoid such charges.

YES. No matter where you live, we ship our products all over the world.

We have warehouses in the USA, UK, and China.

If you have ordered multiple different items, they may be sent separately.

We recommend you to track your package with USPS if you are in the US, or 17TRACK for other countries.

Track with USPS
Track with 17TRACK

Note: Generally, after the sender ships your package, it will be processed by the carrier, then they scan and enter the tracking information. There might be a delay between these scanning events and tracking availability in their system. Usually, it takes 5-10 days for processing and it takes sometimes longer depending on how fast the postal services are processing shipments, therefore the tracking information may not appear online immediately.

We look forward to helping you with your inquiry. We respond to email messages in the order that they are received, and will respond to your email as quickly as possible. Contact us now >>

Due to the custom nature of our merchandise and the limited production runs of many of our items, all sales are final. This means we do not offer refunds, returns, or exchanges under any circumstances, including but not limited to:

• Buyer’s remorse or change of heart
• Incorrect selection of size, color, or design
• Misinterpretation of product images or descriptions
• Delays caused by the shipping carrier
• Gift orders where the recipient does not want the item
• Duplicate orders or accidental purchases
• Dislike of the product once received

Please be sure to carefully review all product details, size charts, and images before making your purchase. If you are unsure about anything, contact our customer service team prior to placing your order.

If the product you received is wrong or defective, please contact us as soon as possible and kindly provide us with your full name, order number, and a brief explanation of the issue. Contact us now

Please contact us as soon as possible and we will help you to make sure you will receive your order at the correct address. Kindly provide us with your full name and order number. Contact us now

If your order hasn’t been processed yet, we will help you to change the items you wish to replace.

Cancellation of an order is possible as long as the order hasn’t been shipped yet. A cancellation fee of 10% is charged to a customer who wants to cancel their order. Cancellation of an order is not possible for orders that have already been shipped.

Please bear in mind that product images are for illustrative purposes only and may differ from the actual product. Due to differences in monitors, the colors of products may also appear different from those shown on the site. Most of the product images shown are not REAL product photos, but templates and mockups to showcase our designs. Please handle your expectations.